I am not an fan of Glenn Beck. I am however a fan of good customer service. I Received a post from my brother regarding the treatment that Mr. Beck received on a recent trip to New York and return trip on American Airlines. Here is Mr. Beck’s post on the subject http://www.theblaze.com/stories/glenn-beck-details-ugly-hatred-he-experienced-in-nyc-on-american-airlines/
I have no reason to doubt the veracity of Mr. Beck’s description of the events. My take based on the description is that Mr. Beck and his family were the victims of some of the worst customer service I have heard of in a long time. The servers and flight attendant’s behavior were unforgivable.
I don’t care if the person your are serving is the most obnoxious individual you have ever encountered. (I don’t believe that Mr. Beck was anywhere near this) As a customer service professional, you should still provide the best service you possibly can. If you can’t do that, find another line of work.
At the very least, Mr. Beck deserves an apology from the restaurants, and American Airlines. If the individuals involved, worked for me, disciplinary action would definitely be the order of the day.
